Terms of Service

1. Agreement to Terms

Welcome to dubai-rent-yacht.com. By accessing our website, booking a yacht charter, or using any of our services, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and dubai-rent-yacht.com ("Company," "we," "us," or "our").

If you do not agree to these Terms, you must not use our services or make any bookings. By completing a booking, you confirm that you have read, understood, and accepted these Terms in their entirety.

2. Service Description

dubai-rent-yacht.com operates as a luxury yacht rental company in Dubai, United Arab Emirates. We provide:

• Private yacht charter services for various occasions (birthdays, corporate events, romantic cruises, fishing trips, etc.)
• Owner-direct fleet of 70+ premium yachts ranging from 27ft to 184ft
• Licensed captain and crew for all charters
• Optional add-on services (catering, decorations, water sports, entertainment, photography, transportation)
• Customizable routes and itineraries within Dubai waters

All services are subject to availability, weather conditions, and compliance with UAE Maritime Authority regulations.

3. Booking Process and Confirmation

3.1 Booking Requirements

To make a booking, you must:

• Be at least 18 years of age
• Provide accurate and complete information (name, contact details, guest count, event type)
• Have the legal authority to enter into this agreement
• Accept full responsibility for all guests in your party

3.2 Booking Confirmation

A booking is confirmed only when:

• You have selected a yacht, date, time, and duration
• You have paid the required deposit (50% of base charter rate)
• You have received written confirmation via email or WhatsApp from our team
• Confirmation includes: yacht name, date, time, duration, pickup location, total cost breakdown

Unconfirmed bookings or verbal agreements do not constitute a valid reservation.

3.3 Availability

All bookings are subject to yacht availability. We reserve the right to decline any booking request at our sole discretion. In the event a yacht becomes unavailable after confirmation (due to unforeseen mechanical issues or other circumstances), we will:

• Offer a comparable or superior yacht at the same rate
• Provide a full refund if no suitable alternative is available
• Notify you immediately via WhatsApp or phone

4. Pricing and Payment Terms

4.1 Pricing Structure

Our pricing is transparent and includes:

• Base Charter Rate: Hourly rate × charter duration (minimum 2 hours for most yachts)
• Included in Base Rate: Licensed captain and crew, fuel for standard routes (≤25 nautical miles), unlimited soft drinks and water, towels, ice, premium sound system, full insurance coverage, safety equipment
• Optional Add-ons: Quoted separately and paid 100% upfront (catering, alcohol, decorations, water sports, DJ/entertainment, photography, luxury transportation)

4.2 Duration Discounts

We offer the following discounts based on charter duration:

• 3-4 hours: 10% off base rate
• 4-6 hours: 15% off base rate
• 6-8 hours: 20% off base rate
• 8+ hours: 30% off base rate

4.3 Payment Schedule

• Deposit: 50% of base charter rate due at booking to secure reservation
• Add-ons: 100% payment required at time of ordering (minimum 48 hours before charter)
• Balance: Remaining 50% of base rate due upon arrival at marina before boarding

4.4 Accepted Payment Methods

We accept the following payment methods with no additional fees:

• Visa and Mastercard (credit/debit cards)
• Bank transfer (UAE bank accounts)
• Cash (AED or USD) at marina

4.5 Additional Charges

Additional charges may apply for:

• Extended Routes: Fuel surcharge for routes exceeding 25 nautical miles (quoted per additional mile)
• Overtime: If charter extends beyond booked duration, hourly rate applies (subject to yacht availability and captain approval)
• Damage or Loss: Costs for repair or replacement of damaged/lost yacht property (see Section 8)
• Excessive Cleaning: AED 500-1,500 for cleaning beyond normal wear (vomit, spills, stains)

4.6 Currency

All prices are quoted in UAE Dirhams (AED). If paying in another currency, the exchange rate on the day of payment applies.

5. Cancellation and Refund Policy

5.1 Client-Initiated Cancellations

• 48+ hours before departure: Free cancellation with full deposit refund (processed within 3 business days)
• 24-48 hours before departure: 50% cancellation fee; 50% of deposit refunded
• Less than 24 hours before departure: 100% cancellation fee; no refund
• No-show: 100% charge; no refund

Cancellation requests must be submitted in writing via WhatsApp or email. Verbal cancellations are not accepted.

5.2 Weather-Related Cancellations

If the UAE Coast Guard issues a weather warning or our captain deems conditions unsafe (high winds, rough seas, poor visibility), the charter will be cancelled. In this case, you will receive:

• Option 1: Free rescheduling to another date (subject to availability)
• Option 2: Full refund of all payments (processed within 3 business days)

Weather assessments are made 24 hours and 2 hours before departure. The captain has final authority on safety decisions.

5.3 Company-Initiated Cancellations

We reserve the right to cancel a charter due to:

• Mechanical failure or safety concerns with the yacht
• Force majeure events (natural disasters, government restrictions, etc.)
• Client violation of these Terms or unsafe behavior

In such cases, we will offer a comparable yacht or full refund. We are not liable for consequential damages or expenses (travel costs, lost time, etc.).

5.4 Modification of Bookings

Changes to confirmed bookings (date, time, yacht, guest count) are subject to availability and must be requested at least 48 hours in advance. Modifications may incur price adjustments based on new selections.

6. Charter Day Procedures

6.1 Check-In and Boarding

• Arrive at the specified Dubai Marina berth 15 minutes before departure time
• Present valid government-issued ID (passport or Emirates ID) for all adults
• Complete final payment (if balance is due)
• Attend mandatory safety briefing conducted by captain
• Board yacht via red-carpet entrance

Late arrival may result in reduced charter time. Departure time cannot be extended without prior arrangement and additional payment.

6.2 Guest Count

The number of guests must not exceed the yacht's maximum capacity as stated in your booking confirmation. Exceeding capacity is a safety violation and may result in:

• Refusal to board excess guests
• Cancellation of charter without refund
• Legal liability for safety violations

Children and infants count toward total guest capacity.

6.3 Route and Itinerary

Standard routes include Dubai Marina, JBR, Palm Jumeirah, Atlantis, and Burj Al Arab. Custom routes within 25 nautical miles are included. The captain reserves the right to modify the route due to:

• Weather conditions or sea state
• Maritime traffic or restricted areas
• Safety concerns
• Time constraints

6.4 Swim Stops

Swim stops are available on charters of 4+ hours, subject to:

• Weather conditions (wave height under 0.5m, wind under 15 knots)
• Daylight hours
• Captain's safety assessment

Swim stops are not guaranteed and cannot be grounds for refund if conditions are unsafe.

7. Client Responsibilities and Conduct

7.1 Safety Compliance

All guests must:

• Follow captain and crew instructions at all times
• Attend and comply with safety briefing
• Wear life jackets when required (mandatory for children under 9)
• Remain seated while yacht is in motion (unless otherwise instructed)
• Not interfere with yacht navigation or equipment

7.2 Prohibited Activities

The following activities are strictly prohibited and may result in immediate termination of charter without refund:

• Illegal drug use or possession
• Excessive alcohol consumption leading to intoxication or disruptive behavior
• Smoking in interior cabins (smoking allowed on open deck only)
• Jumping or diving from yacht without captain approval
• Operating yacht equipment or controls
• Bringing pets or animals without prior written approval
• Fishing without proper equipment and licenses (fishing charters only)
• Disrespectful or abusive behavior toward crew
• Any activity that endangers safety or violates UAE law

7.3 Alcohol Policy

Clients may bring their own alcohol (BYO) at no additional charge. However:

• Guests must be 21+ years to consume alcohol
• Excessive consumption leading to intoxication is prohibited
• Captain may refuse boarding to visibly intoxicated guests
• We reserve the right to terminate charter if alcohol-related misconduct occurs

7.4 Children and Minors

• Children of all ages are welcome
• Children under 9 must wear life jackets at all times (provided onboard)
• Parents/guardians are fully responsible for supervising minors
• High chairs available on yachts 60ft+ (request at booking)

8. Damage and Liability

8.1 Client Liability for Damage

You are responsible for any damage to the yacht or its equipment caused by you or your guests, including:

• Broken furniture, fixtures, or décor
• Stains or damage to upholstery, carpets, or linens
• Lost or damaged safety equipment
• Damage to sound system, electronics, or navigation equipment

Damage costs will be assessed and charged to your payment method. Disputes may be resolved through photographic evidence and third-party assessment.

8.2 Company Insurance

All yachts are fully insured with AED 5,000,000 liability coverage. This insurance covers:

• Yacht hull and machinery damage (not caused by client negligence)
• Third-party liability for accidents during charter
• Crew and passenger injury (within policy limits)

8.3 Personal Belongings

We are not responsible for loss, theft, or damage to personal belongings brought onboard. Guests are advised to:

• Keep valuables secure or leave them ashore
• Not bring excessive cash or jewelry
• Supervise personal items at all times

8.4 Medical Emergencies

Our crew is trained in basic first aid and CPR. In case of medical emergency:

• Crew will administer first aid and contact emergency services
• Charter will return to marina immediately
• You are responsible for all medical costs and emergency transport
• We recommend guests have travel/health insurance

9. Limitation of Liability

To the fullest extent permitted by UAE law, dubai-rent-yacht.com and its owners, officers, employees, agents, and affiliates shall not be liable for:

• Personal injury, illness, or death resulting from your own negligence or failure to follow safety instructions
• Loss or damage to personal property
• Indirect, incidental, consequential, or punitive damages
• Delays or cancellations due to weather, mechanical failure, or force majeure
• Disappointment or dissatisfaction with subjective aspects of experience (e.g., weather, sea conditions, views)

Our maximum liability for any claim shall not exceed the total amount paid by you for the charter.

10. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (storms, earthquakes, floods)
• Government actions or restrictions
• War, terrorism, or civil unrest
• Pandemics or health emergencies
• Strikes or labor disputes
• Utility failures or infrastructure damage

In force majeure events, we will offer rescheduling or refund as outlined in Section 5.

11. Photography and Media Release

By booking with us, you grant dubai-rent-yacht.com permission to:

• Take photographs or videos during your charter for promotional purposes
• Use such media on our website, social media, marketing materials, and advertisements
• Share images without compensation or prior approval

If you do not wish to be photographed, inform the crew at the start of your charter. We will respect your privacy and exclude you from promotional content.

12. Intellectual Property

All content on dubai-rent-yacht.com website, including but not limited to text, images, logos, yacht photos, design elements, and software, is the property of dubai-rent-yacht.com and protected by UAE and international copyright laws.

You may not:

• Copy, reproduce, or distribute website content without written permission
• Use our brand name, logo, or images for commercial purposes
• Scrape or harvest data from our website using automated tools

13. Privacy and Data Protection

Your personal information is collected and processed in accordance with our Privacy Policy. By using our services, you consent to data collection and processing as described in the Privacy Policy.

We do not sell or share your personal information with third parties except as necessary to provide services (payment processors, catering partners, etc.) or as required by law.

14. Dispute Resolution

14.1 Complaints and Issues

If you have a complaint or issue during your charter:

• Notify the captain or crew immediately so we can address it
• If unresolved, contact our customer service via WhatsApp or email within 24 hours
• Provide details, photos, or evidence to support your claim

We will investigate and respond within 5 business days.

14.2 Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes shall be subject to the exclusive jurisdiction of Dubai courts.

14.3 Arbitration

For disputes involving amounts under AED 50,000, parties agree to attempt resolution through good-faith negotiation before pursuing legal action. If negotiation fails, disputes may be submitted to binding arbitration under Dubai International Arbitration Centre (DIAC) rules.

15. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Effective Date." Your continued use of our services after changes constitutes acceptance of the new Terms.

For bookings made before a Terms update, the Terms in effect at the time of booking shall apply.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with your booking confirmation and our Privacy Policy, constitute the entire agreement between you and dubai-rent-yacht.com. They supersede all prior communications, agreements, or understandings (written or oral).

18. Contact Information

For questions, concerns, or assistance regarding these Terms of Service, please contact us:

19. Acknowledgment and Acceptance

By completing a booking or using our services, you acknowledge that:

• You have read and understood these Terms of Service in their entirety
• You agree to be bound by these Terms and any future amendments
• You have the legal authority to enter into this agreement
• You accept full responsibility for your conduct and that of your guests
• You understand the risks associated with yacht charters and water activities